We are confident that you and your pet will love our products. That's why we guarantee the quality of our products as long as you have your pet. If you are not satisfied with an online purchase or if any of our products do not give you complete satisfaction, return it to Original Bond for any repair, replacement or refund.
Returns and Exchanges
Despite our best efforts to offer you quality products, one of our products may not meet your expectations. To repair, exchange or obtain a refund of an Original Bond product, simply send it to us at the following address: 165, rue de l’Érablière, Orford (Québec) Canada J1X 6J8. The processing time of all requests is 5 weeks, but may be longer for certain periods due to the number of requests to be processed and delivery times.
Shipping costs for returning products will be entirely your responsibility including national and international shipping costs. We do not accept COD shipments or courier deliveries. Original Bond declines any responsibility in case of loss or damage of a product resulting from its delivery during a return, exchange or refund.
To avoid unnecessary delivery delays, clearly write "Return of Canadian Goods" on the package. Moreover, Original Bond recommends to its customers to return a product by a delivery service whose product is ensured by it.
Please take care to wash or clean the product before returning it to us.
You have a period of 30 days following your online purchase to return a product and request its exchange. The product must be clean and in good condition. After receiving the returned product, we will review the product and contact you to provide you with a replacement product. For all other requests to replace an Original Bond product, please email us and tell us the reasons for your exchange request. Proof of purchase is required. Original bond retains the right to accept or refuse any exchange.
We will process your refund as soon as possible. You have a period of 30 days after your online purchase to return a product and ask for a full refund. After receiving the returned product (s), we will refund the purchase price of your order. If you only return part of the original order, Original Bond will only refund the purchase price of the returned product. The method of repayment will vary depending on how you placed your initial order.
We all know that even quality products are not eternal. That's why Original bond offers you to repair its products from any damage due to wear and tear for a reasonable amount. The product will be evaluated and, if the repair is to generate a cost, we will contact you. Products that are damaged due to wear or by accident, negligence or improper use, are not covered by Original Bond's Original Warranty.
Some color pigments that make up all plastics, rubbers and elastomers tend to fade over time due to light and UV radiation. This normal change is aesthetic in nature and occurs at different reaction rates.
Original Bond agrees to recycle any product that can’t be repaired under its Original warranty. Recycling is a voluntary act, we strive to recycle products so that they do not end up in a landfill or incinerator.
Original Bond is not responsible for any late delivery of products shipped to or from destinations in Canada. Some countries have export or import requirements that may prohibit or restrict our products.
If you have any questions or need assistance, please contact Original Bond Customer Service by email at firstname.lastname@example.org